NEW CUSTOMER

Send a text to thank your customer again! If you build a relationship with, and educate your customer throughout their first year, you may have a lifelong customer and maybe even a future team member! Add these reminders (Week 1, Day 10, Day 30, Day 60, Day 90) to your phone calendar as soon as you sign up a new customer. If you are working with a Shred10™ Customer you will contact them more frequently.  See Shred10™ System Guide.  Remember that at any time you can invite your customer to Join Our Mission!

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NEW TOWER GARDEN CUSTOMER

Check in with your Tower Garden customers occasionally.  Send them information, videos, recipes, photos of your own tower and ask to see theirs! Continue educating to help them add JP+ too!

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Experience Survey

DAY 10 CHECK-IN

Did they receive their product?  When do they take their JP+? (Give suggestions to put by their toothbrush, take to work etc.) Have they had any experiences yet? (Experience Survey) Do they have any questions?  Have they received the emails from Juice Plus+?

Sample Text: Hi Kelly!  I wanted to make sure you received your Juice Plus+!  I'm excited that you are adding this to your diet everyday.  I am so thankful for this nutrition!  Let me know if you have any questions and I'll check on you in a few weeks to see if you have adopted a good routine for taking JP+!  Enjoy!

Text an image too!

Remember:  You can invite them to Join Our Mission at any time!

If they are experiencing detox symptoms, share the articles below.

  "You will be so encouraged by these articles that describe the kind of cleansing that may be happening by adding all of this nutrition."

Experience Survey

DAY 30 CHECK-IN

Congratulate them for being consistent.  If they're not being consistent ask them to let you know.  Send a message, text, call or selfie video.  Send a video like Bridge The Gap (https://youtu.be/5xB0bDpHNXQ)

Share a product story.

Invite to an event.

Sample Text: Hi Kelly!  It's been 30 days since you added JP+!  Hopefully you have developed the daily habit of JP+!  Here is an encouraging video: https://youtu.be/5xB0bDpHNXQ.  What are you enjoying the most about your Juice Plus+?  

Text an image too!

Remember:  You can invite them to Join Our Mission at any time!

If they are experiencing detox symptoms, share the articles below.

"You will be so encouraged by these articles that describe the kind of cleansing that may be happening by adding all of this nutrition."

Experience Survey

DAY 60 CHECK-IN

Congratulate them for consistency with taking JP+  

Ask them the questions from JP+ Experience Survey to see if they have had any results.

If they haven't noticed changes yet keep educating them with videos, research and events so they know what JP+ is doing inside their body.

Customize your check in so the customer knows you listen and care about them. Build off their WHY for ordering and expand it with each customer check in.

Sample Texts:

Hi Kelly! I'm so excited to see how you are doing with your JP+!  I know you had already experienced more energy the last time we connected.  Take a look at this survey when you get a moment.  I think you will love seeing what others have noticed after taking JP+.  JP+ Experience Survey       

Hi Kelly!  I know you ordered the Trio Capsules and you are loving them.  I thought you might be interested in learning more about our plant based protein shake.  Here is a quick video about the ingredients (https://www.youtube.com/watch?v=LwR3GacVjNA).  If you are interested, I can send you a few samples.  Just let me know your favorite flavor, vanilla or chocolate (or both).  

Send video by Wendy Campbell, RN (https://vimeo.com/253893195) as a reminder of why to continue being consistent.

Invite to an event like a Salad in a Jar Party, Smoothie Party, Wine & Wellness, Zoom or Facebook Event.

Remember:  You can invite them to Join Our Mission at any time!

If they are experiencing detox symptoms, share the articles below.

"You will be so encouraged by these articles that describe the kind of cleansing that may be happening by adding all of this nutrition."

Experience Survey

DAY 90 CHECK-IN

Thank them and congratulate them for consistency with taking JP+! Be sure they are receiving customer portal emails so they can adjust their next shipment!

Ask them the questions from JP+ Experience Survey to see if they have had any results.

Have they shared their experiences with others or thought about it?  

Do they know others who would benefit from hearing about JP+?  

Would they be interested in hosting an event?

Would they be interested in adding more products?

If appropriate, invite them to join our mission.


Sample Text:  

Hi Kelly!  I know you said you were hoping to get sick less.  It's been 90 days since you started JP+.  Have you noticed yourself and the kids getting sick less?  Perhaps if you've been sick, have you noticed feeling better more quickly?  I'd love to know!  

(If a customer has a SPECIFIC EXPECTATION, make sure you ask about their expectations so you can build on their WHY for ordering.  For example, if they said "Yes, I have noticed MORE ENERGY and THICKER HAIR."  Then, for your next check in you can start the text with "Last time we talked you told me that you noticed you have more energy and thicker hair with JP+!  I found a quick video about beauty from within by Dr. Mitra Ray.  I thought you would enjoy it! (send video link)

Remind them their next shipment will ship ____________.  Please let me know if this date needs adjusting.

THANK YOU!

After they have received their second box; mail them a card, small gift, call them or send a selfie video to thank them for being a loyal customer and then continue to check in with them about once per month.

After they have accepted their third box; mail them a gift card or send a gift card as a holiday gift. Trust that this gesture goes a long way and is very well appreciated!

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Postcards can be ordered from www.juicepluspromotions.com.  There are postcards for adults, children, healthylivingrevolution etc.

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