CUSTOMER CARE

NEW CUSTOMER

Send a text to thank your customer again! If you build a relationship with and educate your customer throughout their first year, you may have a lifelong customer, and maybe even a future team member! Add these reminders (Week 1, Day 10, Day 30, Day 60, Day 90) to your calendar as soon as you sign up a new customer. If you are working with a Shred10 customer you will contact them more frequently.  See the Shred10 System Guide below.  Remember that at any time you can invite your customer to Join Our Mission!

Customer Profile

Add to FB

NEW TOWER GARDEN CUSTOMER

Check in with your Tower Garden customers occasionally.  Send them information, videos, recipes, photos of your own tower and ask to see theirs! Continue educating to help them add JP+ too!

TG Cust

Planting Guide

Experience Survey

DAY 10 CHECK-IN

Did they receive their product?  

When and how do they take their JP+? (Send JP+ Tips to remember)

Have they had any experiences yet? (Share Experience Survey)

Sample Text: Hi Kelly!  I wanted to make sure you are eating 2 fruit, 2 vegetable, and 2 berry capsules each day!  I'm excited for you!  Here are some tips to remember to take your JP+ and a list of experiences that are common during your first 4 months on JP+!  You may not even feel a difference but I love that the research shows that the most powerful changes are happening at the cellular level.  Please let me know if you need anything! (Text Experience Survey)

Offer a free resource from HealthyLivingRevolution.com

Send another video or invite to an event.  Education is key!

Text an image too! (See images to the left)

Remember:  You can invite them to Join Our Mission at any time!

If they are experiencing detox symptoms, share the articles below.

"You will be so encouraged by these articles that describe the kind of cleansing that may be happening by adding all of this nutrition."

DAY 30 CHECK-IN

Congratulate them for being consistent.  If they're not being consistent, send a message, text, call or selfie video.

Send the Experience Survey if you haven't already.

Invite them to a One Simple Change product event.

Sample Text: Hi Kelly!  It's been 30 days since you added JP+! Check out this video about how your genes change with Juice Plus+! https://player.vimeo.com/video/270080038

What are you enjoying the most about your Juice Plus+?  

Remember:  You can invite them to Join Our Mission at any time!

DAY 60 CHECK-IN

Congratulate them for consistency with taking JP+  

Ask them the questions from JP+ Experience Survey to see if they have had any results.If they haven't noticed changes yet keep educating them with videos, research and events so they know what JP+ is doing inside their body.

Customize your check in so the customer knows you listen and care about them. Build off their WHY for ordering and expand it with each customer check in.

Sample Texts:

Hi Kelly! I'm so excited to see how you are doing with your JP+!  I know you had already experienced more energy the last time we connected.  Take a look at this survey when you get a moment.  I think you will love seeing what others have noticed after taking JP+.  

Hi Kelly!  I know you ordered the Trio Capsules and you are loving them.  I thought you might be interested in learning more about our plant based shake.  Here is a quick video about the ingredients (https://www.youtube.com/watch?v=LwR3GacVjNA).  If you are interested, I can send you a few samples.  Just let me know your favorite flavor, vanilla or chocolate (or both).  

Send a video i.e. Wendy Campbell,RN (https://vimeo.com/253893195) as a reminder of the importance of consistency.

Invite to an event like a Salad in a Jar Party, Smoothie Party, Wine & Wellness, Zoom or Facebook Event.

Remember:  You can invite them to Join Our Mission at any time!   Take them to TheFreedomRevolution.com website to learn more!

DAY 90 CHECK-IN

Thank them and congratulate them for consistency with taking JP+! Be sure they are receiving customer portal emails so they can adjust their next shipment!

Ask them the questions from JP+ Experience Survey to see if they have had any results.

Have they shared their experiences with others?  

Do they know others who would benefit from hearing about JP+?  

Would they be interested in hosting an event?

Would they be interested in adding more products?

If appropriate, invite them to Join Our Mission.  

Sample Text:

Hi Kelly!  What have you enjoyed most about taking Juice Plus+ for the last 3 months?

(An option is to revisit their Customer Profile and see if they had a specific expectation. Discuss if that has been met.)

Remind them about their next shipment date. (Watch video that explains how to track your next ship dates for your customers).

“Hello this is _____, I am checking in with you to see how you are doing with your JP+.  I wanted to make sure you will be ready for more JP+ on ____.  Please let me know if this date needs to be adjusted.  If I don't hear from you I'll assume that you are ready for it to be shipped.  I’m so thankful for my JP+ and wouldn't be one day without out so I don't want you to run out. ”

THANK YOU!

At any time you can show gratitude to your customer for continuing on Juice Plus+.  Mail them a card, small gift, call them or send a selfie video to thank them for being a loyal customer and then continue to check in with them about once per month.

Continue education by inviting them to events, sending videos which keeps the door open to joining our mission.

MAIL POSTCARDS

Images

Cheat Sheet

PC Genealogy

Postcards can be ordered from www.juicepluspromotions.com.  There are postcards for adults, children, healthylivingrevolution etc.

Valentines Complete

Thanksgiving

Valentines Chewables

What if they want to Cancel?

TG Links

Detox Articles

Portal

Dec.

Nov.

TG Videos

JP+ Tips

FB

Map PCs

Shred10

One Simple Change Event

Customer Care

Learn from Julie Herbst about how to use the tools below to create the best customer experience! The goal is to create raving fan, lifelong customers and possible team members.